Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

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A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are specifically sought for. This fable is now shattered, according to a survey ...

A “good” in-store experienceshould include changing store layouts, in-store community and more VIP-specific promotions. This article features exclusive insights from Steve Rowen, Managing Partner at ...

The following is a release from Walmart: FORT WAYNE, Ind. -– Walmart opened its second training academy in Indiana today, at the Supercenter at 10105 Lima Rd. in Fort Wayne. The Walmart Academy is a ...

Following a 22-store test, Walmart plans to expand a new beauty expert store associate role to 425 stores across the U.S. by the end of the year, the company told Retail Dive. Pilot testing of the new ...