Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network’s problems, we have discovered, stem from a peculiar recruitment policy — namely offering employment to ...

Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...

This case study describes how O2, the mobile network, used online video content to improve customer service, reducing churn and driving incremental value in the UK. This case study describes how O2, ...